At jili69, your privacy matters. This Privacy Policy explains exactly what personal information we collect when you use our platform, how we use it, who we may share it with, and what rights you have as a player in the Philippines. We keep things straightforward so you always know where you stand. If you have questions after reading this page, our FAQ section is a good place to start.
When you register and use jili69, we collect certain personal information that is necessary to operate your account, process transactions, and keep the platform secure. The types of information we collect fall into a few clear categories, and we only ever collect what we genuinely need. Understanding what we hold about you is the first step to feeling confident about your privacy on our platform.
When you create an account, we collect your full name, date of birth, email address, and a username of your choice. We may also ask for a mobile number to help secure your account with verification messages. This information is used to confirm your identity, prevent duplicate accounts, and ensure that only eligible players in the Philippines can access the platform. We do not collect more identity information than is necessary for these purposes. If we ever need additional verification documents, we will explain clearly why they are needed and how they will be stored.
To process deposits and withdrawals in Philippine pesos, we collect payment method details such as your chosen e-wallet identifier or bank account reference. We do not store full card numbers or sensitive authentication credentials on our servers. Transaction records — including amounts, dates, and payment methods — are retained as required by applicable financial regulations and for the purpose of resolving any disputes. All financial data is handled using industry-standard encryption to prevent unauthorised access. You can review your own transaction history at any time from within your account dashboard.
We automatically collect certain technical and behavioural data when you use jili69, including your device type, operating system, browser version, IP address, and the pages or games you visit. This data helps us understand how players navigate the platform so we can improve the experience, fix technical issues quickly, and ensure the site performs well on mobile devices across the Philippines. Usage data is analysed in aggregate where possible and is not used to build individual profiles for advertising purposes. Session data such as login times and activity duration may also be recorded to support responsible gaming monitoring. None of this data is sold to third parties.
If you contact our support team or submit a query through the platform, we retain a record of that communication including the content of your message and any attachments you provide. These records are used solely to resolve your query, improve our support processes, and maintain an accurate history of your account interactions. We may also send you transactional emails related to your account — such as deposit confirmations, password reset links, or important policy updates — and these are not optional as they are necessary for account operation. Promotional communications are separate and you can opt out of those at any time through your account settings. We will never send unsolicited messages asking for your password or payment details.
Your personal data is used only for the purposes described in this Privacy Policy. We do not sell your information to advertisers or data brokers, and we do not share it with third parties except in the limited circumstances described below. Every use of your data is tied to a legitimate purpose — running your account, keeping the platform secure, meeting legal obligations, or improving the service we provide to players across the Philippines.
Your data is used to run your account, process bets and payments, verify your identity, and provide customer support. Without this processing, the core service cannot function. This is the primary and most significant use of your personal information.
We analyse account activity to detect suspicious behaviour, prevent fraud, and protect the integrity of the platform. This includes monitoring for unusual login patterns, irregular betting activity, and potential misuse of promotional offers. Keeping the platform safe benefits every player.
As a gaming platform serving players in the Philippines, we are required to retain certain records and may be obligated to share information with regulatory authorities or law enforcement when legally required. We will always act within the bounds of applicable Philippine law when doing so.
We use activity data to identify players who may be showing signs of problematic gaming behaviour and to apply responsible gaming tools where appropriate. This processing is carried out in the interest of player welfare and is a core part of our commitment to safe gaming. Visit our Responsible Gaming page for more details.
Aggregated and anonymised usage data helps us understand which features players find most useful, where technical issues occur, and how to make the mobile experience better for users across the Philippines. Individual players are not identified in this analysis.
We use your contact details to send transactional messages that are essential to your account, such as deposit confirmations and security alerts. Promotional messages are only sent where you have opted in, and you can withdraw that consent at any time through your account preferences.
In order to operate the platform, we work with a small number of trusted third-party service providers — for example, payment processors who handle deposit and withdrawal transactions, and technology providers who support platform infrastructure. These providers are given access only to the data they need to perform their specific function, and they are contractually required to handle that data securely and in accordance with applicable privacy law. We do not permit our service providers to use your data for their own marketing or to share it with other parties. Any third-party provider we work with is carefully vetted before being given access to player data, and we review these arrangements regularly to ensure ongoing compliance.
As a player in the Philippines, you have clear rights over your personal data. Here is a plain-language summary of what you can ask us to do.
You can request a copy of the personal data we hold about you at any time. We will provide this in a clear, readable format within a reasonable timeframe. This helps you verify that the information we hold is accurate and being used appropriately.
If any of the personal information we hold about you is inaccurate or out of date, you have the right to ask us to correct it. You can update many details directly from your account settings, or contact our support team for assistance with information that cannot be self-edited.
In certain circumstances, you can ask us to delete your personal data. Please note that we may be required to retain some records for legal or regulatory reasons even after your account is closed. We will always explain clearly what we can and cannot delete and why.
You have the right to object to certain types of data processing, including direct marketing communications. If you no longer wish to receive promotional messages from us, you can opt out through your account settings or by contacting our support team directly. Your objection will be acted on promptly.
Where technically feasible, you can request that we provide your personal data in a structured, commonly used format so that you can transfer it to another service. This right applies to data that you have provided to us directly and that we process on the basis of your consent or a contract with you.
To exercise any of your privacy rights, contact our support team at [email protected] with your account details and a clear description of your request. We aim to respond to all privacy-related requests within 30 days. For general questions about this policy, the FAQ page may already have the answer you need.
If you have read this Privacy Policy and still have questions about how your data is handled, our FAQ page covers the most common queries in plain Philippine English. If you are ready to get started, registration is free and takes only a few minutes. Already a member? Log back in and pick up where you left off.